Mobile / Casino
This policy explains exactly what personal information ftlucky12 collects when you use our platform, how we use it, and what choices you have over your own data. Access to our services depends on local law and is available only where local law permits.
When you open an account with us, we collect the details you provide during registration — your name, contact information and the credentials you choose. When you make a deposit or withdrawal through GrabPay or InstaPay, we record the transaction reference and amount as part of your account wallet history. We do not store your full payment credentials; the payment channel processes those on its own infrastructure. We also collect technical data: your device type, browser session identifiers and the pages you navigate within our platform. This information helps us serve you the right account state when you return — your lobby position, language preference and notification settings. We use your data to operate your account, verify that access is permitted under local law and eligible region rules, and to respond when you contact our support team. We do not sell your personal information to third parties. Where we share data with service partners — for identity checks or fraud screening — those partners handle your data under confidentiality terms. You can request a copy of the data we hold on your account by contacting our support channel directly.
Not every activity on or around our platform falls under the same data rules. Here is a clear breakdown of what sits inside and outside the scope of this policy, so you know exactly where your data rights apply.
Your login sessions, account wallet activity and the personal details held in your profile are fully within this policy's scope. Any changes to how we handle these will be communicated to you directly.
Records of deposits and withdrawals processed through GrabPay or InstaPay are covered here. We keep these records as part of your account history; you can view them after logging in.
Game titles, lobby pages and promotional content you browse on our platform are covered in terms of session tracking only. We do not attach browsing behaviour to third-party advertising profiles.
External services you reach by leaving our platform — including your GrabPay or InstaPay app, your device's browser or any linked site — operate under their own privacy rules, not ours.
You have real, actionable choices over the data we hold. Reviewing your account details is straightforward: log in, go to your profile settings and you will see the information we hold for your account displayed there. If any detail is wrong — a name spelling, a contact number — you can correct it directly in those settings fields, or ask our support team to update it if the field is locked after verification. If you want to know what data we have beyond your visible profile, you can send a formal data access request to our support channel; we will respond with the relevant records. Closing your account does not delete your transaction history immediately, as we retain certain financial records for the period required under applicable rules — but you can ask us about the retention period for your specific account. Every request is handled by a real support agent, not an automated filter.
Log into your account and open the profile settings page. Your registered contact details, account name and linked wallet information are displayed there and reflect what we currently hold.
Edit editable fields directly in profile settings. For fields locked after verification, contact our support team with the correction and we will process it after confirming your identity.
Send your question to our support channel with your account username. We will confirm what data we hold, the purpose for holding it and how long we keep it for your account type.
Our support team handles policy-related requests separately from general account help. Identify your message as a privacy request so it reaches the right agent without delay.
If you have a question that this policy does not fully answer — about a specific data record, a correction request or how we handle a particular transaction type — these are the channels that reach us directly.
Open the live chat widget from any page inside your logged-in account. This is the fastest path for account-specific privacy questions.
Send detailed data requests or formal policy questions to our support email address shown on the Contact page. Written requests create a clear record for follow-up.
The Help Centre inside your account lists common privacy and data questions with step-by-step answers. Check there first for account correction and record-access steps.
Our data handling practices are applied consistently across account registration, session activity and transaction records. We keep these practices specific and auditable so you can ask about any of them.
We use session cookies to keep your account state between pages — your lobby position, language setting and logged-in status. You can clear these through your browser settings at any time without losing your account data.
Your password is stored in a hashed form; we never see or store the plain text version. Account access events are logged so you can see when and from which device your account was opened.
We keep your account and transaction records for the period required under applicable rules for the regions in which we operate. After that period, records are either deleted or anonymised. You can ask our support team for the specific retention schedule for your account.
When this policy changes, we post the updated version here with the revision date shown at the top of the page. Continued use of your account after a posted update means you have seen the revised terms.
These are the questions our support team receives most often about data, account records and privacy choices. If your question is not here, contact us through the live chat or email channel listed above.
We collect your name, contact details and login credentials during registration. Once your account is active, we also record your session activity and the transaction references for any GrabPay or InstaPay deposits and withdrawals processed through your wallet.
We do not sell your data. We share it only with service partners who support account verification or fraud screening, and only under confidentiality terms. Your payment credentials are handled by GrabPay or InstaPay directly — we do not store them on our side.
Log in and open your profile settings to see the information visible in your account. For a fuller record — including transaction history and session logs — send a data access request to our support team with your account username and we will compile the relevant details.
Yes. Editable fields in your profile settings can be updated directly after login. For fields that are locked after identity verification, contact our support team with the correct information. We will confirm your identity first, then make the update.
We keep financial transaction records for the period required under applicable rules in the regions where we operate. For account profile data, retention depends on your account status. Contact our support team to ask about the retention schedule specific to your account.
Closing your account stops new data from being collected, but we retain certain records — particularly transaction history — for the required retention period. After that period, data is deleted or anonymised. Ask our support team for the timeline that applies to your account.